We are committed to protecting the confidentiality and privacy of our patients, so please understand that patient information can only be given to the persons designated by the patient.
It is our policy to provide the childbearing family with an environment that promotes parent/infant bonding. Visitors and extended family members are encouraged to visit during designated times that best support the new family. Visit AHN Visitation Hours and Policies for the latest updates.
We're committed to ensuring the security of all of our patients. Most entrances to Saint Vincent are opened at 5:00 AM and locked at 8:00 PM, with the exception of the emergency department entrance on West 24th Street, which remains open 24 hours a day.
The information desk staff, in our main lobby, are happy to help you locate a patient or a visitor between 8:00 AM and 8:00 PM daily. If you need a patient's room number, a map to find a particular area, even a listing of area hotels/motels and restaurants, they can assist you.
Telephones are located in the 5th floor waiting area and telephones are located in the lobby of the hospital.
Telephones are connected in all patient rooms. Please be considerate of our patients’ need for rest and do not call late at night. You may call a patient directly by dialing the seven-digit room telephone number.
If you do not know the room phone number please call our information desk at (814) 452-5800. This telephone is answered 24 hours a day, seven days a week. Unlimited local calls may be made from the patient’s room by dialing “9” and the seven-digit number. Long distance calls must be charged to a telephone credit card or called collect. Use of cellular phones is not permitted in the hospital because the transmission can interfere with the medical equipment monitoring our patients and babies.
A lounge for family and friends is located on the fifth floor between the L&D area and postpartum. The phones in the waiting area are provided for the extended family and friends of patients in Labor and Delivery to receive periodic updates on the patient’s progress and condition.
Young children are welcome to visit. When they need a break, bring them to our Austin’s Playroom. This child-centered spot, with toys and games, is for children age 3 to 12, when accompanied by an adult. It’s on the main floor. Follow signs to the cafeteria.
Hours: 9:00 AM - 9:00 PM
For your convenience, vending machines are located in the 5th floor waiting area. Additional vending machines can be found in the courtyard lobby and near the entrance to the dining room. The machines found near the dining room entrance offer a wide variety of beverages, snacks and sandwiches.
Saint Vincent has a large dining room that is opens at 6:30 AM each day. Family members and visitors are welcome to have meals and snacks here. Food service is available in the dining room during normal meal times.
The daily cafeteria menu can be heard by calling extension 5623 on a hospital room phone. Vending machines can be found in the courtyard lobby, in the emergency room waiting area and near the entrance to the dining room.
Café Roses, located in the main lobby of the hospital, sells specialty coffees, teas and gourmet snacks.
The Saint Vincent Gift Shop is well-stocked with magazines, paperback books, flowers and a variety of gifts for all ages. The Gift Shop is a project of the Saint Vincent Auxiliary, with proceeds benefiting patient services and the hospital. To see if the gift shop is open, you can call extension 5323.
For your convenience, a MAC automated teller machine is located in the main lobby on the first floor.
Since smoking and the use of tobacco products are major contributing factors to many health problems, Saint Vincent Hospital has instituted a smoke-free policy that prohibits smoking on any Saint Vincent property. This policy is for everyone's health and well-being and has been endorsed by the Saint Vincent medical/dental staff and the Saint Vincent Board of Trustees.
Before you send a patient mail or flowers, please call our information desk at (814) 452-5800 to get the patient's room number.
Address your mail or flowers to:
Saint Vincent Hospital, Room
232 West 25 Street
Erie, PA 16544
Mail received after a patient's discharge will be forwarded to the patient's home.
Families of our out-of-town patients can find out about hotels and motels offering special rates by stopping at the information desk to pick up a hotel rate card.