Visiting Saint Vincent Maternity Patient

We realize that a hospitalization can disrupt daily life for the new mom and her loved ones. In order to make the hospital stay as positive as possible, Saint Vincent has compiled some basic information to introduce you to our guidelines and services. A summary of the maternity nursing unit's special features are included in this guide.

We are committed to protecting the confidentiality and privacy of our patients, so please understand that patient information can only be given to the persons designated by the patient.

Visitor policy

It is our policy to provide the childbearing family with an environment that promotes parent/infant bonding. Visitors and extended family members are encouraged to visit during designated times that best support the new family. Siblings are encouraged to visit after the birth of the baby.

Visiting the Labor & Delivery Unit

This unit is kept locked at all times. In Labor & Delivery, visiting is limited to the two (2) support persons designated by the patient. The two primary support people selected by the patient will be identified by a band or ID tag. These 2 support persons are encouraged to stay with the patient during labor and delivery in the LDR area. All other visitors may wait in the 5th floor waiting area.

Siblings of the newborn under the age of 13 may visit after delivery if accompanied by a grandparent or other adult.

Mother and baby unit

General Visiting Hours on the Mother Baby Unit are 3 to 8 p.m. It is during this time that grandparents, siblings, family and friends are encouraged to visit. After 8 p.m., visitation is limited (except for the 2 designated support persons) to grandparents and siblings. One support person is encouraged to stay at all times and is not considered a “visitor”.

A responsible adult should accompany all children under the age of 13. It is recommended that children under the age of 5 visit for only short periods of time (10-15 minutes).

Neonatal Intensive Care Unit (NICU)

This unit is kept locked at all times and visitors must identify themselves prior to being permitted access to the unit and to an infant. Parents have 24-hour visiting privileges. Siblings are encouraged to visit but must be accompanied by a parent and visits should be short (5-10 minutes). Grandparents are encouraged to visit during general visiting hours of 3 to 8 p.m. Other family members and close friends may visit during the general visiting hours of noon to 8 p.m. for short periods if accompanied by a parent.

Security

We're committed to ensuring the security of all of our patients. Most entrances to Saint Vincent are opened at 5 a.m. and locked at 8 p.m., with the exception of the emergency department entrance on West 24th Street, which remains open 24 hours a day.

The information desk staff, in our main lobby, are happy to help you locate a patient or a visitor between 8 a.m. and 8 p.m. daily. If you need a patient's room number, a map to find a particular area, even a listing of area hotels/motels and restaurants, they can assist you.

Visitor telephones

Telephones are located in the 5th floor waiting area and pay telephones are located in the lobby of the hospital.

Patient telephone calls

Telephones are connected in all patient rooms. Please be considerate of our patients’ need for rest & do not call late at night. You may call a patient directly by dialing the seven-digit room telephone number.

If you do not know the room phone number please call our information desk at (814) 452-5800. This telephone is answered 24 hours a day, seven days a week. Unlimited local calls may be made from the patient’s room by dialing “9” and the seven-digit number. Long distance calls must be charged to a telephone credit card or called collect. Use of cellular phones is not permitted in the hospital because the transmission can interfere with the medical equipment monitoring our patients and babies.

5th floor waiting area

A lounge for family and friends is located on the fifth floor between the L&D area and postpartum. The phones in the waiting area are provided for the extended family and friends of patients in Labor & Delivery to receive periodic updates on the patient’s progress and condition.

Vending machines

For your convenience, vending machines are located in the 5th floor waiting area. Additional vending machines can be found in the courtyard lobby and near the entrance to the dining room. The machines found near the dining room entrance offer a wide variety of beverages, snacks and sandwiches.

Meal and snack services

Saint Vincent has a large dining room that is opens at 6:30 a.m. each day. Family members and visitors are welcome to have meals and snacks here. Food service is available in the dining room during normal meal times.

The daily cafeteria menu can be heard by calling extension 5623 on a hospital room phone. Vending machines can be found in the courtyard lobby, in the emergency room waiting area and near the entrance to the dining room.

Café Roses, located in the main lobby of the hospital, sells specialty coffees, teas and gourmet snacks.

Gift shop

The Saint Vincent Gift Shop is well-stocked with magazines, paperback books, flowers and a variety of gifts for all ages. The Gift Shop is a project of the Saint Vincent Auxiliary, with proceeds benefiting patient services and the hospital. To see if the gift shop is open, you can call extension 5323.

Automated Teller Machine (ATM)

For your convenience, a MAC automated teller machine is located in the main lobby on the first floor.

Smoking

Since smoking and the use of tobacco products are major contributing factors to many health problems, Saint Vincent Hospital has instituted a smoke-free policy that prohibits smoking on any Saint Vincent property. This policy is for everyone's health and well-being and has been endorsed by the Saint Vincent medical/dental staff and the Saint Vincent Board of Trustees.

Sending patient mail, flowers of gifts

Before you send a patient mail or flowers, please call our information desk at (814) 452-5800 to get the patient's room number. Address your mail or flowers to: Patient Name, Saint Vincent Hospital, Room _______, 232 West 25 Street, Erie, PA 16544. Mail received after a patient's discharge will be forwarded to the patient's home..

Local hotels, motels and restaurants

Families of our out-of-town patients can find out about hotels and motels offering special rates by stopping at the information desk to pick up a hotel rate card.