If you are having an emergency CALL 911 or go to your nearest emergency center
With Allegheny Health Network, you have options. You can visit a care location that matches the severity of your medical condition to save you both time and money.
See your primary care physician for routine medical needs or preventive care, including the following: common cold, sinus infection, stomach problems, skin rashes and allergies, and chronic conditions like cholesterol or high blood pressure.
Visit an Urgent Care or Express Care location for less serious conditions after normal business hours or when your doctor’s office is closed. Our urgent care locations commonly treat conditions like the following: coughs and colds, strains and sprains, minor cuts and burns, common infections (such as ear, throat, or urinary tract) , and minor broken bones (like fingers or toes).
Seek emergency care for life threatening situations that need immediate medical attention, including the following: head injury, chest pain, stroke symptoms, difficulty breathing, uncontrolled bleeding, sudden or severe pain, and major burns or broken bones.
Discover answers to some of the most common questions about emergency care at AHN Emergency.
You will be greeted at the triage desk as soon as you arrive. (Triage is the clinical process of deciding how serious your medical condition is and how quickly you must be seen.)
When you’re sick or injured, it’s important that you receive a medical assessment quickly. You will be assessed by a nurse and a doctor or mid-level practitioner (physician’s assistant or certified registered nurse practitioner) right away. They can order tests and reduce your wait time by getting your diagnosis process started.
You will be directed to a treatment room if your condition needs immediate attention. If we decide your illness or injury is less severe, we will ask you to go to Patient Registration first, and then return to the waiting room.
Our triage process ensures that the most appropriate level of care is provided as quickly as possible.
Treatment is faster than ever, thanks to operational and technology improvements. However, it’s important to remember that those with significant or life-threatening medical emergencies will be treated first. Those with less severe or non-urgent injuries or illnesses will be treated as soon as possible. ER treatment is always available, 24/7.
The time required for medical care is different for every patient. Some may have an extensive medical history that needs to be reviewed. Others may need X-rays, lab tests, and other medical tests. In some cases, we will need to bring in a physician specialist (cardiologist, radiologist, neurologist, etc.). Your wait time will also depend on how many other patients are seeking care at the same time.
Of course, we must immediately attend to patients arriving by ground or air ambulance with time-sensitive or life-threatening emergencies, such as heart attacks, strokes and seizures.
Bring personal identification and insurance information so that we can create or update your medical record. You can get emergency medical care regardless of your ability to pay.
After your medical emergency has been diagnosed and initially treated, you and your physician will decide if you should be admitted to the hospital or return home. If you need to be admitted, you will stay in the ER until your room is ready.
If hospital admission is not necessary, you will receive instructions about the type of care and treatment we recommend. You need to fully understand your "discharge instructions" to take care of your medical condition. Some patients may require follow-up care by their primary care physician or other specialist following their Emergency Room visit.
During your visit, you will be asked to make any cost sharing or co-payment if required by your health insurance plan.Following your visit, you may receive separate invoices from those involved in your care, as well as a bill from the hospital and Emergency Room physicians.
We understand the importance of family and friends during an emergency. However, we limit the number of visitors in the treatment room to no more than two so that we can focus on your medical treatment.